Service Time:
Pickup occurs after 8:00 PM on your scheduled service nights.

Set Out Window:
Please place your container outside your door between 6:00 PM – 8:00 PM.

Bring Back Inside:
Empty Containers should be retrieved by 9:00 AM the following morning.

*Service days vary by property. Please follow the schedule provided by your property management team.

To keep service efficient and clean for everyone:

• Use standard 12.5-gallon kitchen bags, securely tied

• Place all trash inside your designated container

• Pickups are limited to two bags per night

• Extra bags must be stacked neatly inside or directly on top of the container

• Do not overfill containers

We’ll also take up to five broken down cardboard boxes each night — just be sure they’re completely free of debris and no larger than a large-sized pizza box.

No loose trash, please. If it can roll away, leak, or surprise us, it shouldn’t be out there.

If recycling is offered at your property, please:

• Use approved or clear recycling bags

• Flatten boxes

• Avoid food contamination, plastic bags, styrofoam, aerosol/paint cans, electronics, and hazardous waste

• Follow any property-specific recycling instructions

Remember: Clean and dry recyclables keep the whole system working.

We are unable to collect:

• Loose trash

• Liquids

• Hazardous materials

• Furniture or bulk items (unless coordinated through your property management team)

• Construction debris

Severe weather or major holidays may impact service timing.

Service will not be completed on the following holidays:

• New Year’s Eve

• New Year’s Day

• Easter

• Memorial Day

• July 4th

• Labor Day

• Halloween

• Thanksgiving

• Christmas Eve

• Christmas Day

Please use this form to contact us directly if you’ve experienced a missed pickup, a damaged container, a general service concern, or if you have a general question.

The more details you include, the faster we’ll be able to help!